Frequently Asked Questions
Everything you need to know about your Ausom sports gear and orders.
How long does shipping take for Ausom equipment?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for athletes who need their gear sooner.
What is your return policy for sports apparel and gear?
We offer a 30-day return policy for all unused items in their original packaging. Please note that for hygiene reasons, certain items like compression wear must have tags intact and show no signs of use.
How do I know which size is right for me?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for our performance fabrics to ensure you get the perfect aerodynamic fit for your training.
Does Ausom offer a warranty on high-performance equipment?
Yes, all Ausom technical hardware and equipment come with a 1-year limited warranty against manufacturing defects to ensure you can train with absolute confidence.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm for larger equipment purchases.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking link. You can also log into your Ausom account to view the real-time status of your delivery.